FAQ

Shipping

How long does delivery take?

Orders are packed within 1 to 3 business days, then delivery is via Australia Post tracked. You will get a tracking link by email.

How much is shipping?

A flat standard rate applies at checkout, with free shipping over a set amount. Express is available where shown.

Do you ship internationally?

International options appear at checkout depending on your location.

Returns and exchanges

What is your returns policy?

You have 14 days from delivery to return an item in its original condition with all tags. Sale and clearance items are final sale. See our Refund and Returns Policy for the full detail.

How do I return an item?

You can start it yourself. Log into your account, open your order and select Request return, then choose the item and reason and follow the prompts. We will review it and email you the next steps. No account? Just email contact@fffn.com.au with your order number. Approved returns are sent to PO Box 8133, Carrum Downs VIC 3201. Note: sale and clearance items are final sale, though faulty items are always covered.

Can I exchange for a different size?

Yes. Start a return from your account or email us at contact@fffn.com.au, and we will sort the best option for you.

Sizing

How do I find my size?

Check the size guide on each product page, or our Size Guide. If you are between sizes, message us and we will help.

Payment

What can I pay with?

The payment options shown at checkout, including card and buy-now-pay-later where available.

The brand

What is FFFN about?

Far From Fkn Normal is a streetwear label built around a mental-health message. Every piece is a reminder that it is okay to be far from normal, and a nudge to check on your people. Read more on our About page.

Still need help?

Email us at contact@fffn.com.au and we will get back to you.